Refund and Returns Policy
Last updated: September 2026
At Kasper Teves, we want you to be happy with your purchase. This Refund and Returns Policy explains when you can return a product, request a refund, or receive a replacement.
Nothing in this policy is intended to limit or exclude any rights or remedies you may have under applicable consumer protection laws.
1. Change-of-Mind Returns
If you change your mind about a purchase, we accept returns within 90 days of delivery, provided that:
The item is unused and in its original condition
The item is in its original packaging, where applicable
The item has not been damaged, worn, washed, altered, or otherwise used
Proof of purchase is provided
In the case of change-of-mind returns, shipping costs are the responsibility of the customer.
Some products may not be eligible for change-of-mind returns.
2. Faulty, Damaged, or Incorrect Products
If you receive a product that is faulty, damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
Your order number
A description of the issue
Photographs or videos showing the issue, where appropriate
Any other information reasonably required to assess the problem
Depending on the circumstances and your rights under applicable law, we may offer a replacement, refund, or other appropriate remedy.
We will not require you to return a faulty product at your own expense where applicable law requires us to cover reasonable return costs.
3. How to Request a Return
To request a return, contact us at kasperteves@gmail.com with your order number and the reason for the return.
If your return is approved, we will provide instructions for returning the product.
Please do not send products back to us without contacting us first, as we may be unable to process an unapproved return.
4. Return Shipping
For approved change-of-mind returns, customers are responsible for the cost of return shipping.
For products that are faulty, damaged, incorrectly supplied, or otherwise covered by our legal obligations, we will handle and pay for return shipping in accordance with applicable law.
5. Refunds
Once we receive and assess your returned product, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
The time it takes for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Partial Refunds
In some circumstances, we may provide a partial refund where permitted by law, including where a product has been returned in a condition that affects its value and the applicable law permits a deduction.
We will not make deductions where prohibited by applicable consumer protection laws.
7. Exchanges
If you would like to exchange an item, please contact us at kasperteves@gmail.com. In the case of an exchange, customers are responsible for the cost of return shipping.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or other appropriate solution, subject to your legal rights.
8. Sale and Promotional Items
Sale items are not eligible for returns, exchanges, or refunds under the conditions of this policy, except where supplied items are faulty, damaged, defective, or different from what you ordered.
In certain circumstances, discounted or promotional products may have specific return conditions. These will be disclosed at the time of purchase.
Your statutory consumer rights continue to apply regardless of whether a product was purchased at full price or on sale.
9. Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Gift cards may be subject to additional terms stated at the time of purchase.
10. Products That Cannot Be Returned
For health, hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for change-of-mind returns.
This does not affect your rights if a product is faulty, defective, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
11. Lost or Damaged Returns
Customers are responsible for packaging returned products appropriately where they are responsible for return shipping.
If a returned product is lost or damaged during return shipping, please contact us and provide any relevant tracking and insurance information so that we can investigate.
12. Consumer Rights
Nothing in this policy excludes, restricts, overrules, or modifies any consumer guarantees, warranties, rights, or remedies that cannot legally be excluded, restricted, overridden, or modified.
If you are located in Australia, your rights under the Australian Consumer Law may apply to your purchase. These rights may include remedies for products that are faulty, unsafe, not of acceptable quality, don't match their description, or don't meet other applicable consumer guarantees.
13. Contact Us
If you have any questions about returns or refunds, please contact us:
Kasper Teves
Email: kasperteves@gmail.com